Privacy Policy for Docify.online

Effective Date: 10/02/2025-

If you have any questions about this Privacy Policy, please contact us at:

docifyonline@gmail.com

1. Introduction

Docify.online (“we,” “us,” or “our”) is committed to protecting the privacy of all users (“you” or “your”) of our website, docify.online (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information. By accessing or using the1 Site, you agree to the terms of this Privacy Policy. This policy applies to all visitors, users, doctors, technicians, employees, and contractors of Docify.online.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Information:2 This includes information that can be used to identify you,3 such as:
    • Identity Information: Name, address, email address, phone number, date of birth, gender.
    • Medical Information: Medical history, symptoms, diagnoses, treatment plans, medications, allergies, lab results, imaging reports, and other health-related information you provide or that your healthcare provider provides with your consent.
    • Payment Information: Credit card or other payment details necessary for processing payments for our services.
    • Account Information: Username, password, and other information you use to access your account.
  • Non-Personal Information: This includes information that cannot be used to identify you, such as:
    • Technical Information: IP address, browser type, device information, operating system, referring website, pages viewed, time spent on the Site.
    • Usage Information: Information about how you use the Site, including the services you access and the features you use.
    • Aggregated Data: We may collect and aggregate data about our users, but this information will not identify any individual.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To provide you with online medical consultations, connect you with doctors, process payments, manage your account, and provide customer support.
  • Improving Services: To analyze how our Site is used and to improve its functionality, design, and content.
  • Communication: To communicate with you about your account, appointments, and other important information related to our services. With your consent, we may also send you marketing communications about new services or promotions. You can opt out of these at any time.
  • Legal Compliance: To comply with applicable laws and regulations, including HIPAA (Health Insurance Portability and Accountability Act) if applicable. We will only disclose protected health information as required by law or with your express written consent.
  • Research and Development: We may use aggregated, anonymized data for research and development purposes to improve medical treatments and healthcare services.
  • Protection of Rights: To protect our rights and the rights of others, including detecting and preventing fraud, abuse, and other illegal activities.

4. How We Share Your Information

We may share your information with the following parties:

  • Healthcare Providers: We share your medical information with the doctors and other healthcare professionals you consult with through our Site, with your explicit consent.
  • Business Associates: We may share information with third-party service providers who assist us with payment processing, data storage, website hosting, and other services. We ensure these parties are contractually obligated to protect your privacy.
  • Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or government request.
  • Affiliates: We may share information with our affiliated companies for the purposes described in this Privacy Policy.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.4

5. Data Security

We5 take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:6

  • Encryption: We use industry-standard encryption to protect your data during transmission.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Assessments: We conduct regular security assessments to identify7 and address vulnerabilities.

6. Data Retention

We retain your information for as long as necessary to provide you with our services and as required by applicable laws and regulations.8 Medical records will be retained according to legal requirements for healthcare providers.

7. Your Choices

You have the following choices regarding your information:

  • Access and Correction: You can access and update your personal information through your account settings.9
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.10
  • Do Not Track: We do not currently respond to “Do Not Track” signals.

8. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If11 you become aware that a child has provided us with personal information, please contact12 us.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site13 and notify you as required by law. Your continued use of the Site following the posting of such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

docifyonline@gmail.com

11. Disclaimer Regarding Legal Protection for Employees, Doctors, and Technicians

While this Privacy Policy outlines our commitment to protecting user privacy and implementing robust security measures, it does not and cannot provide absolute legal protection against all potential court cases. Legal proceedings are complex and depend on specific circumstances. This policy serves as evidence of our good-faith efforts to comply with privacy laws and best practices. However, it is essential for all employees, doctors, and technicians to adhere strictly to this policy and all applicable laws and regulations. Any deviation from this policy may result in disciplinary action, up to and including termination of employment or contract. We strongly recommend that all personnel consult with legal counsel regarding specific legal questions or concerns related to privacy and data security. This Privacy Policy is not a substitute for legal advice. Docify.online will cooperate fully with any legal investigations or proceedings.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

This detailed Privacy Policy aims to be comprehensive. However, it is recommended to consult with a legal professional to ensure full compliance with all applicable laws and regulations,14 including those related to healthcare and data privacy. This policy is not a substitute for legal advice.